FAQ

Faq - Icônes les communications gratuites

  • Where is my order?
    You can track your order using the tracking link sent to your email. If you need further assistance, please contact our support team.

  • How long does shipping take?
    Standard shipping usually takes X-Y days, while express shipping takes A-B days. Delivery times may vary depending on your location.

  • What payment methods do you accept?
    We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and more. You can see all available payment options at checkout.

  • Do you offer free shipping?
    Yes! We offer free shipping on orders over $X. For other orders, shipping costs are calculated at checkout.

  • Can I return or exchange an item?
    Yes! We have a [return policy] that allows returns within X days of delivery. The item must be unused and in its original packaging.

  • How can I cancel or modify my order?
    If your order hasn’t shipped yet, you can cancel or modify it by contacting our support team as soon as possible.

  • Do you ship internationally?
    Yes! We ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination.

  • What should I do if I receive a damaged or incorrect item?
    We’re sorry for the inconvenience! Please contact our customer support with a photo of the item, and we’ll resolve the issue as soon as possible.

  • How can I apply a discount code?
    You can enter your discount code at checkout in the designated field. If you have any issues, feel free to reach out to our support team.

  • Do you have a loyalty program or rewards system?
    Yes! We offer a loyalty program where you earn points for every purchase, which you can redeem for discounts on future orders.